At Santoshpinfusion.com, we aim to deliver safe, hygienic, and timely drinking water products to our customers. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered through our website Santoshpinfusion.com

By placing an order, you agree to the terms outlined below.

1. Order Processing

  • Orders are processed after successful payment confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • We reserve the right to verify order details before dispatch.

2. Delivery Locations

  • We currently deliver to selected cities/areas in India.

  • Delivery availability may vary based on location, serviceability, and logistics capacity.

  • Customers are responsible for ensuring their delivery address is complete and accurate.

3. Delivery Timeline

  • Estimated delivery time: 1–5 business days, depending on location and order volume.

  • Same-day or next-day delivery (if available) will be mentioned on the product or checkout page.

  • Delivery timelines are estimates and not guaranteed.

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout.

  • Free delivery may be offered on selected products or minimum order values.

  • Charges are subject to change without prior notice.

5. Delivery Process

  • Orders are delivered through our in-house team or trusted third-party delivery partners.

  • Customers or an authorized person must be available to receive the order at the delivery address.

  • Proof of delivery may be collected at the time of handover.

6. Delayed or Failed Delivery

Delivery delays may occur due to:

  • Weather conditions

  • Traffic or transportation issues

  • Natural disasters or force majeure events

  • Incorrect or incomplete address provided by the customer

In such cases, Sontoshpinfusion shall not be held liable for delays beyond reasonable control.

7. Damaged or Missing Items

  • If you receive a damaged product, leaking bottle, or missing item, please report it within 24 hours of delivery.

  • Clear photos or videos must be provided for verification.

  • After verification, we will arrange a replacement or refund as per our Refund & Return Policy.

8. Order Tracking

  • Order tracking details, if available, will be shared via SMS or email.

  • Tracking availability depends on the delivery partner and location.

9. Bulk & Subscription Orders

  • Bulk and subscription deliveries follow a pre-agreed delivery schedule.

  • Delays due to external factors will be communicated in advance wherever possible.

  • Delivery dates for subscription orders are non-transferable unless agreed upon.

10. Change of Address

  • Address changes are allowed before dispatch only.

  • Once the order is dispatched, address modification requests cannot be accommodated.

11. Force Majeure

We shall not be liable for delays or failure in delivery caused by circumstances beyond our control, including natural disasters, strikes, government restrictions, or transportation failures.

12. Policy Updates

We reserve the right to update or modify this Shipping & Delivery Policy at any time.
Changes will be effective immediately upon posting on the website.

13. Contact Us

For any questions related to shipping or delivery, please contact us:

Company Name: SantoshpInfusion
Website: santoshpinfusion.com
📧 Email: spinfusionwater94@gmail.com
📞 Phone: +91 8607000159
🏢 Address: PRATHVI NAGAR, SIROL , Morar, Gwalior, Gird, Madhya Pradesh, India, 474006